Shipping & Returns
Thanks for shopping with Homestyle Haven! Here's everything you need to know about getting your order, and what to do if something isn't right.
Processing Time
Orders are processed within 1–3 business days after they're placed. You'll get a confirmation email when your order is received and another once it ships.
Delivery Times
We work with warehouses in the US and overseas to bring you the best selection. Delivery time depends on where your item ships from:
| Ships From | Estimated Delivery |
|---|---|
| US Warehouse | 3–5 business days |
| International Warehouse | 5–8 business days |
Each product page shows its estimated delivery time. If your order includes items from both locations, they may arrive in separate packages.
Delivery estimates start after your order ships. Holidays, weather and carrier delays can occasionally add time.
Where We Ship
We currently ship to the United States only.
Returns & Refunds
We want you to love your order. If you don't, we're here to help.
Return Window
You can request a return within 30 days of delivery.
Eligibility
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In the original packaging
We can't accept returns on:
- Items marked as final sale
- Items that were used, washed or damaged after delivery
- Gift cards
Damaged, Defective or Wrong Items
If your order arrives damaged or defective, or you got the wrong item, contact us within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or a full refund, and in most cases you won't need to send anything back.
How to Start a Return
- Email us at support@homestylehavenn.com with your order number and the reason for your return.
- We'll reply within 24–48 hours with return instructions and the return address.
- Ship the item back using a trackable shipping method.
Please don't send items back without contacting us first. Returns sent without approval can't be processed.
Return Shipping
For returns that aren't due to our error (for example, you changed your mind), the customer pays return shipping. Original shipping charges aren't refundable.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may need a few extra days to post it.
Exchanges
The fastest way to get a different item is to return the original and place a new order.
Lost or Delayed Packages
If your package hasn't arrived within 14 business days of shipping, contact us at [email] and we'll look into it right away. If a package is confirmed lost, we'll send a replacement or a full refund.
Questions?
We're happy to help! Reach us at support@homestylehavenn.com and we'll get back to you within 24–48 hours.